DSC_0069.JPG

Terms of

Service

Terms of

Service

Photo by SkyderBlazewing

These are the important things that you need to read BEFORE ordering.

By filling out the order form you agree to the following terms and conditions.

Allergies

All costumes are built in my home that I share with cats and dogs. Although every effort is made to keep them separated their fur and dander may come in contact with your items.

I also use chalk to mark some patterns

Quotes

Quotes are valid for 6 months.

Quotes are a price estimate on your chosen design, they do not guarantee you a commission slot.

Prices are not negotiable. Any attempt to haggle may result in your order being turned down.

​Unless stated postage is not included in the quoted amount. Postage is calculated when an order is completed.

Payments and Payment Plans

Payments are accepted via PayPal or direct deposit (within Australia only).
Three payment options are available:

  1.  A 30% upfront to secure your commission slot. After your deposit is paid a minimum monthly payment of $200 is required.

  2.  A 50% upfront to secure your commission slot. The remaining 50% is due upon completion of your order

  3.  100% deposit upfront

Cancellations & Refunds

If the customer cancels an order before construction has begun they will be refunded the commission cost minus the deposit amount. If construction has begun the refund amount is calculated on how much of the suit has been completed. If the order has been completed no refund will be given.

A customer cancelled order may have the suit modified to no longer resemble the customers character and be sold.

 

TMC reserves the right to cancel an order at any time without prior warning.

Completion Deadlines

When ordering you will receive an estimated completion time frame. However, absolute deadlines, such as conventions are not available.


Every part of of every suit is 100% handmade by the only maker at TMC. I will not sacrifice quality for a quick turn around.


It is also possible that things can happen that may delay completions of suits such as illness, family issues or machinery breakdowns. Customers will be notified of any such delays.

Tape Dummy

You tape dummy needs to be an accurate representation of your body to ensure your finished fursuit fits comfortably. If you dummy is not usable I will ask you to remake it.
I know making them can be uncomfortable but a poorly made dummy can really effect the fit of your fursuit so making it correctly is very important.

Materials for your order will NOT be ordered and construction will not begin until your tape dummy has been received. If your dummy has not been received on time your commission will be pushed back to the next available slot.

Design Changes

Any changes made to the agreed upon design and features after the deposit has been paid incur an additional fee. These fees are calculated on a case by case basis.
Changes to the accepted design may also push back completion of your suit.

Work in Progress Photos

Work in progress photos are only sent out via email at certain parts of the construction process and final photos once the suit is completed.

 

W.I.P pictures of commissions are sometimes posted on Facebook and Twitter. If you want your costume to remain a secret until you debut it make sure you tell us in the 'Additional Info and Requirements' section of the order form and we will not post and pictures publicly until an agreed upon date.

TMC reserves the right to use any pictures of any costume, both during and after construction, commissioned from TMC for advertisement purposes which may include posting them to the websites mentioned above.

Postage

Costumes are sent within Australia using Australia Post with insurance for the full amount of the item, 'signature on delivery' and tracking numbers as standard. Express postage is available on request at the customers expense.


Customers may also choose to have their fursuit shipped by another carrier. All associated chargers are to be paid by the customer.


International orders are sent via an international courier with insurance and tracking. International customers need to be aware of their countries import laws and taxes. TMC is not responsible for any Customs charges, taxes or delays.


Once the parcel has been sent we are not responsible for any lost, damaged or delayed deliveries. Any damages or missing items resulting from being posted are not covered by warranty.


We do not offer any kind of drop off or pick up service for suits, dummies, etc.

Warranty

All of our items come with a 6 month warranty.
I take pride in the durability of my work an offer a 6 month free repair warranty on my workmanship from the date of completion.
Any damage caused by alterations or abuse are not covered by the warranty.

After the first 6 months repairs are priced at a basic hourly rate and material costs.

If you ever have an issue with your fursuit please email me at themenageriefursuits@gmail.com to discuss any repairs or alterations.

Any fursuit or parts sent back for repairs must be clean and free of odours. I reserve the right to refuse to work on any soiled suits or parts and either return them unaltered or charge a cleaning fee before work begins.